Health and Wellness

Confidentiality of Services

Crisis Services at Western
(M-F daytime)

phone or go in person

Student Development Centre

519.661.3031
4th floor
Student Services Building

Student Health Services (SHS)
519.661.3030 OR
519.661.3771
UCC Rm 11 (lower level)

After Hours Crisis Resources

Campus Community Police Service
- Emergency: Call 911
- Non-emergencies or inquiries:
519.661.3300

London Crisis Response Line
519.433.2023
Call 24/7 for phone crisis response

Many students are concerned about the confidentiality of meeting with a counsellor. The following guidelines provide information about the confidential nature of counselling services.

Confidentiality Guidelines

Confidentiality includes, but is not limited to, the following:

Counsellors are required by law and/or the College of Psychologists of Ontario to waive confidentiality under the following circumstances:

Formal Statement of Confidentiality

"We respect the concerns that you may have about the privacy of the material that you share with your counsellor. This information will be held in strictest confidence and no one within the University, outside the Centre for Student Development and Counselling, has access to information about you. Nothing will be released to third parties without your signed consent, except where required by law. In rare instances courts may subpoena counselling records. Counsellors are also required to report clearly imminent dangers to self and others. Counsellors are required to report the following concerns regarding children: (1) a reasonable suspicion of emotional and/or physical neglect of a minor, and/or (2) a reasonable suspicion of emotional, physical or sexual abuse of a minor. Psychologists are required to report sexual abuse by another regulated health professional if this information is acquired within the context of their work. It is the policy of our Centre that all counsellors who provide personal counselling will discuss concerns of this nature with the Clinical Coordinator, who, as a psychologist, will be obliged to report the matter to the appropriate regulatory body. In cases requiring crisis intervention, counsellors may adopt a team approach to help ensure the provision of the highest quality care."

Rights and Responsibilities of Clients

You have the right to:

You are responsible for: